All orders are shipped with The Courier Guy. As all our products are handmade it can take up to 5 business days to process your order
In case of custom orders, a proof will be sent before any item is printed. If approval of any proof was made, Olka Polka Creations will not be responsible for any spelling mistakes or any picture mistakes – it is each client’s responsibility to double check all the info/spelling.
Olka Polka Creations will not be responsible should the goods be damaged/lost by the courier although we work closely with the courier to ensure customer satisfaction at all times.
Olka Polka Creations must be notified within 48 hours of any damages to stock and short deliveries received in writing to firstname.lastname@example.org to qualify for full credit on damaged items.
ATTENTION WHOLESALE /SHOP ORDERS – minimum order to qualify for wholesale prices is R2500 – the customer is responsible for courier costs which will be quoted once the order is packed and ready – customers can also send their own courier to collect from our factory in Pumulani, Pretoria.
Wholesale orders are typically filled within 10 working days after receipt of payment.
Working hours are Weekdays 9-4 and Fridays 9 – 1. We are based in Pumulani, Pretoria for collections.
If payment was made, Olka Polka Creations accept that you have read and accepted the terms & conditions.